Privacy policy

Personal data collected

Data collected on the site

When you sign up for our services, the following data is collected and processed: email, civility, first name, name, country, postal address, phone number, cruise destination, number of people, month of travel, duration of trip, type of boat, password. By using our services, the following data is collected and processed: login data and navigation data when you authorize it, order history, complaints, incidents, subscription information and correspondence on our site. Some data is collected automatically because of your actions on the site (see the paragraph on cookies below). Submitted data must not include any sensitive personal data, such as government identifiers (such as social security numbers, driver's license, or taxpayer identification numbers), full credit card numbers or personal bank account numbers , medical records or information relating to requests for care associated with persons.

Purposes of the treatments and legal basis

The main purpose of collecting your personal data is to offer you a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to: provide our services and facilitate its operation, including conducting audits for you; resolve potential issues to improve the use of our site and services; personalize, evaluate, improve our services, contents and documentation; analyze the volume and history of your use of our services; to inform you about our services; comply with our legal and regulatory obligations. For customers who have registered directly on the site, we process their data for the execution of the service contract. For our newsletters, we treat your personal data on the basis of the explicit consent you have given to this effect.

Newsletter and marketing emails

An unsubscribe link must be included in every newsletter and email marketing you receive. For those of you who have explicitly chosen to receive our Skippair newsletter, you can easily unsubscribe by following the unsubscribe links in each of these emails.

Statistical emails

Without this being systematic, we can analyze and track down the different rates (eg of clicks, opening and bounce rate) and the number of emails sent to measure the performance of your emailing campaigns.

Recipients of your data

Your personal data collected on the site is intended for own use by Skippair and may be passed on to the subcontractor companies that Skippair may use in the performance of its services. Skippair ensures compliance with data protection requirements for all of its subcontractor companies. Skippair does not sell or rent your personal information to third parties for marketing purposes, under any circumstances.
In addition, Skippair does not disclose your personal information to third parties unless (1) you make the request or authorize the disclosure (eg in the context of consent to receive 3 free issues of Voiles & Voiliers magazine); (2) disclosure is required to process transactions or provide services that you have requested (eg, as part of the processing of a credit card with credit card companies); (3) Skippair is compelled by a governmental authority or regulatory body, in the case of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (4) the third party acts as skippair's agent or subcontractor in the performance of the services (for example, skippair uses the services of a telecommunications company).

Your rights to data protection

In accordance with the Data Protection Act and the General Regulation on the Protection of Data 2016/679 (RGPD), you have the rights to access, rectify and delete personal data about you that you can exercise by sending us a email to contact @ skippair.com. Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.
You can also at any time modify your personal data yourself by logging into your account and clicking on "my account" (current summer 2018).

Cookie / Tracking

In general, Skippair uses cookies and tracking to improve and personalize the site and / or measure the audience. Cookies are files stored on the hard disk of your computer during your browsing on the Internet and especially on the site. A cookie is not used to collect personal data without your knowledge but to record information about your browsing the site that can be directly read by Skippair during your visits and subsequent requests on the site.
If you choose to refuse all cookies, your navigation may be reduced to access certain pages of the site. The purpose of the cookies used by Skippair is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users at a future visit, to secure payments that users may be required to make, to record the language spoken by the users or other preferences necessary to provide the requested service.
Skippair also uses analysis and tracking tools to measure data on websites and digital data for Get an overview of the customer base, analyze the browsing experience to improve the content and send targeted advertising.
By default, cookies are not automatically installed (except cookies necessary for the operation of the Skippair website and services, the installation of which is indicated to you by a banner). In accordance with applicable regulations, Skippair will require your permission before placing any other type of cookie on your hard drive. In order to avoid any inconvenience caused by these systematic requests for authorization and enjoy uninterrupted browsing, you can set your computer to accept Skippair cookies or we may remember your refusal or acceptance of certain cookies. By default browsers accept all cookies. When you access third-party sites that advertise on Skippair's website, or possibly when you view those advertisements, cookies may be created by the companies serving those ads. These third parties may use cookies as part of Skippair's services (partners or other third parties providing content or services available on Skippair's website) are responsible for the cookies they put in place and it is their cookie provisions that apply. Skippair assumes no responsibility for the possible use of cookies by these third parties. For more details, you are advised to consult directly on these sites advertisers or third parties their policy regarding the use of cookies.

Third party data

In connection with the use of our services, namely to sell cruises, send you content related to these cruises, Skippair has access to all the information contained in the various messages that you create under your account, as well as to the data that you decide to provide us, by telephone, by email, during questionnaire and any data sent by third party sites (ex: message sent via our social networks ...).
The data are stored on secure servers and only a small number of authorized people can access your data.

You can also edit or delete your contacts at any time from your account (summer 2018) or by sending an email to contact @ skippair.com. In no event shall Skippair sell, share, rent or lease your mailing lists to any third parties for purposes other than those set forth herein. The information collected is stored in computerized and secured files by Skippair or third party applications in accordance with the laws of the European Union for the management of our customers, the sending of our weekly newsletter, and other content.

As a trusted third party between customers and professional skippers, we are responsible for the treatment within the meaning of the RGPD. As such, it is our responsibility to: make all necessary declarations to the CNIL or other supervisory authority, comply with all applicable regulations, including data protection laws, collect explicit consent when the collection of your personal data, ensure that we have the authorization to use the personal data collected in accordance with the purposes sought and refrain from any unauthorized use.

Data retention

Unless you formulate it, the data are kept for 3 years and are intended for the marketing and commercial service established in the European Union.

Location of data storage and transfers

The hosting servers on which Skippair processes and stores the databases are located exclusively within the European Union.

Security

As part of its services, Skippair places the utmost importance on the security and integrity of its customers' personal data. Thus, and in accordance with the RGPD, Skippair undertakes to take all necessary precautions to preserve the security of the data and in particular to protect them against any accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, as well as against any other form of unlawful processing or communication to unauthorized persons. To this end, Skippair implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, Skippair takes the necessary steps to protect settlement and credit card information (Payzen third-party payment application). Nevertheless, no one can consider themselves completely safe from pirate attacks. Therefore, in the event of a security breach, Skippair undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize its impact. . In the event that you suffer damage from the exploitation of a security breach by a third party, Skippair undertakes to provide you with all the necessary assistance so that you can assert your rights.
It It should be borne in mind that any user, customer or hacker who encounters a security breach and faces criminal sanctions and that Skippair will take all measures, including through a complaint and / or legal action, to preserve the data and rights of its users and its people and to limit its impact as much as possible. Accounts passwords. By adopting the recommendations of the CNIL regarding the security level of passwords, the password of your account must contain at least 8 characters, 1 digit, 1 capital and 1 special character.

Modification of the privacy policy

Skippair reserves the right to change this Privacy Policy at any time, including changes to applicable laws and regulations. Changes will be notified to you via our website or email, if possible at least thirty (30) days before they come into effect. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal information.